Terms of service

Terms of service

Please take the time to read these terms carefully before making any orders. By ordering, you are accepting these terms, and it is recommended that you keep a copy for reference.

1. Definitions

  • We, us, our means Elegant International Jewellery (a company registered in Kuwait).

  • You and your refers to the person to whom goods are sold by us.

  • Goods means any jewelry or goods ordered from our website.

  • Contract means the contract between you and us for the sale of goods.

  • Consumer means any individual buying goods for private use, not for commercial purposes.

  • Website means our internet shop at www.elegantjewellery.com.

2. Business Sales

If you are buying goods for commercial purposes (not as a consumer):

  • These consumer terms will not apply.

  • Our business terms and conditions will be applied to your order.

3. Terms of the Contract

When you order, these terms will cover the contract between us. We might change these terms from time to time. The new terms will be effective on new orders received after the update.

In case of any inconsistency between these terms and our website, these terms will prevail.

No contract is concluded until we accept your order and send out the goods. We are not bound to accept your order and can cancel it if we cannot deliver it.

4. Product Description and Pricing

We do our best to make sure that product prices and descriptions on our website are correct.

The price displayed at checkout will be the price charged. If we discover a pricing error before we accept your order, we will let you know and give you the choice to accept the order at the correct price or to cancel it. If prices rise after we have accepted your order, you can cancel the order.

5. Delivery

We will deliver the goods to the address you give during the order process.

6. Faulty Goods

Faulty goods are goods that fail to conform to the description of the contract. Faulty goods exclude damage caused by wear and tear, accidents, negligence, misuse, or unauthorized repairs. If you get faulty goods, inform us right away

7. Returns and Cancellations

If you must return goods (for instance, because you've had a change of heart or got faulty goods):
- Ensure products are properly packaged and marked with our return address.
- You are liable for damage in transit because of improper packaging or if you organize your own transport.

8. Force Majeure

We are not responsible for any delay or failure to perform as a result of events beyond our control (e.g., natural disasters, strikes, etc.)

9. Limitation of Liability

We are not liable for any loss or damage:

  • Where there is no violation of our contractual obligations.

  • Where loss is not foreseeable.

  • Where loss is a result of your contractual breach.

  • Our liability shall be limited to twice the amount of the goods ordered.

  • We are not responsible for death, personal injury, or fraud.

10. Product Images

The product images displayed on our website are for illustrative purposes only and may slightly vary from the actual products.